Terms of Service
Last updated: February 9, 2026
OVERVIEW
Welcome to Laxova.
Throughout this website, the terms “we”, “us”, and “our” refer to Laxova.
Laxova operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a secure, transparent, and reliable online shopping experience.
Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.
These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy, Refund Policy, and Shipping Policy), govern your access to and use of our Services.
By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms or our policies, you should not access or use our Services.
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1. ELIGIBILITY AND ACCOUNT RESPONSIBILITY
By using our Services, you confirm that you are at least the age of majority in your jurisdiction, or that you have obtained consent from a legal guardian.
When using our Services, including placing orders, you may be required to provide accurate and complete information, such as your name, email address, billing address, shipping address, and payment details. You represent and warrant that all information provided is true, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
2. PRODUCTS AND INFORMATION ACCURACY
We make reasonable efforts to ensure that product descriptions, images, pricing, and availability information on our website are accurate and up to date.
However, product colors and appearance may vary depending on your device, screen settings, and lighting conditions. Minor variations do not constitute product defects.
We reserve the right to modify, update, or discontinue products at any time without prior notice. Availability may be limited by geographic location, inventory levels, or other operational considerations.
3. ORDERS AND ACCEPTANCE
Placing an order on our website constitutes an offer to purchase. All orders are subject to acceptance and availability.
Laxova reserves the right to refuse, cancel, or limit any order for reasons including, but not limited to:
• suspected fraud or unauthorized transactions
• inaccurate pricing or product information
• inventory limitations
• violation of these Terms
Your order is considered accepted only after payment is successfully processed and you receive an order confirmation email.
Please review your order carefully before submission. Once an order is accepted, cancellation requests may not be possible. All returns and refunds are governed strictly by our Return & Refund Policy
Purchases made through our store are intended for personal or household use only and not for resale or commercial distribution.
4. PRICING, TAXES, AND PAYMENTS
All prices displayed on our website are subject to change without prior notice.
Unless otherwise stated, prices do not include applicable taxes, customs duties, import fees, or shipping costs, which may be calculated and displayed at checkout or imposed by local authorities upon delivery.
You agree to provide valid and authorized payment information. By submitting payment details, you confirm that you are authorized to use the selected payment method.
5. SHIPPING AND DELIVERY
Shipping times provided on our website are estimates only and may vary depending on destination, carrier operations, customs processing, and external factors beyond our control.
Once an order has been handed over to the shipping carrier, ownership and risk of loss transfer to the customer.
For full details regarding shipping timelines, costs, and destinations, please review our Shipping Policy
6. INTELLECTUAL PROPERTY
All content available through our Services, including text, images, graphics, logos, trademarks, designs, and software, is the property of Laxova or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without our prior written consent.
7. THIRD-PARTY TOOLS AND LINKS
Our Services may include links or access to third-party websites, tools, or services. We do not control or endorse these third parties and are not responsible for their content, policies, or practices.
Your interaction with third-party services is at your own risk and subject to their respective terms.
8. RELATIONSHIP WITH SHOPIFY
Laxova is powered by Shopify. However, all sales transactions are conducted directly between you and Laxova.
Shopify is not responsible for any aspect of transactions, products, or services provided through our store.
9. PRIVACY AND DATA PROTECTION
Your personal information is collected, used, and protected in accordance with our Privacy Policy
By using our Services, you acknowledge and agree to the collection and processing of your data as described in our Privacy Policy.
10. DISCLAIMER OF WARRANTIES
Our Services and products are provided “as is” and “as available”, without warranties of any kind, except as expressly required by applicable law.
We do not guarantee uninterrupted, error-free, or secure access to our Services.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Laxova shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of our Services or products.
12. INDEMNIFICATION
You agree to indemnify and hold harmless Laxova, its affiliates, partners, and service providers from any claims, losses, or damages arising from your violation of these Terms or applicable laws.
13. GOVERNING LAW
These Terms shall be governed and interpreted in accordance with the laws of the jurisdiction where Laxova is legally registered.
14. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this page.
Your continued use of our Services constitutes acceptance of any updated Terms.
15. CONTACT INFORMATION
Business Name: Laxova
Company Name: Cylla Comércio Digital (trading as Laxova)
Registered Address: São Paulo, SP, Brazil
Fulfillment: International logistics partners
Email:
Customer Support Hours (ET):
Monday – Friday: 9:00 AM – 5:00 PM
Weekends: 11:00 AM – 4:00 PM