Shipping Policy (USA)

Last updated: February 9, 2026

OVERVIEW

At Laxova, we are committed to providing a transparent and reliable shipping experience for our customers in the United States.

This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from our online store.

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1. SHIPPING DESTINATIONS

We currently ship within the United States.

At this time, we do not ship to:

  • PO Box addresses
  • Military addresses (APO/FPO/DPO)
  • Restricted or remote areas where carrier service is unavailable

2. ORDER PROCESSING TIME

Orders are typically processed within 2–3 business days, excluding weekends and public holidays.

During peak seasons, promotional campaigns, or periods of high order volume, processing times may be extended. Customers will be notified if delays occur.

3. SHIPPING RATES

We offer free standard shipping on all orders across the Americas.

All shipping costs (if applicable in specific situations) are clearly displayed at checkout before payment is completed. In most cases, customers benefit from free delivery with no hidden fees.

All shipping information is presented transparently prior to order confirmation.

4. ESTIMATED DELIVERY TIMES

Once your order has been processed, estimated delivery timelines are as follows:

  • Processing Time: 2–3 business days (Monday–Friday)
  • Transit Time: 4–9 business days (Monday–Friday)
  • Estimated Total Delivery Time: 6–12 business days

Order Cutoff Time: 6:00 PM (Eastern Time – ET)

⚠️ Delivery times are estimates only and may be affected by factors beyond our control, including carrier delays, customs clearance, weather conditions, or logistical disruptions.

5. SHIPPING CONFIRMATION & TRACKING

After your order ships, you will receive a shipping confirmation email containing tracking information (where available).

Tracking updates may take up to 48 hours to appear after shipment.

6. FAILED DELIVERY OR RETURNED PACKAGES

If a shipment fails due to:

  • incorrect or incomplete address information
  • multiple unsuccessful delivery attempts

the package may be returned to us.

In such cases, we will contact you to arrange reshipment. Additional shipping charges may apply.

Laxova is not responsible for delivery failures caused by incorrect address details provided by the customer.

7. LOST OR DAMAGED PACKAGES

If your package is lost or arrives damaged, please contact us promptly at:

📧 [support@laxova.com]

Please include:

  • your order number
  • photos or documentation of the issue (if applicable)

We will work with the shipping carrier to investigate and resolve the matter as quickly as possible.

8. SHIPPING POLICY UPDATES

We reserve the right to update this Shipping Policy to reflect changes in logistics, service improvements, or compliance requirements.

The most current version will always be available on this page.

9. CONTACT INFORMATION

Business Name: Laxova
Company Name: Cylla Comércio Digital (trading as Laxova)

Registered Address: São Paulo, SP, Brazil

Fulfillment: International logistics partners

Email:

Customer Support Hours (ET):
Monday – Friday: 9:00 AM – 5:00 PM
Weekends: 11:00 AM – 4:00 PM

We aim to respond to all inquiries within 24 hours.